Privacy Policy

Last updated: 2025

This Privacy Policy describes how Trendelite ("we," "our," or "us") collects, uses, and protects your personal information when you use our website and services. We are committed to protecting your privacy and ensuring the security of your personal data.

1. Information We Collect

1.1 Information You Provide

We collect information that you voluntarily provide to us when you:

  • Contact us through our website contact form
  • Send us an email or other correspondence
  • Request information about our services
  • Schedule a consultation appointment

This information may include your name, email address, phone number, and the content of your message or inquiry.

1.2 Automatically Collected Information

When you visit our website, we may automatically collect certain technical information, including:

  • Browser type and version
  • Operating system
  • Pages visited and time spent on each page
  • Referring website address
  • IP address (anonymized where possible)

2. Purpose of Processing

We process your personal information for the following purposes:

  • To respond to your inquiries and provide information about our services
  • To communicate with you regarding consultations and appointments
  • To provide our tailoring and garment repair services
  • To improve our website and user experience
  • To comply with legal obligations

3. Legal Basis for Processing

We process your personal data based on the following legal grounds:

  • Consent: When you submit information through our contact form, you consent to our processing of that data for the purposes stated.
  • Contractual Necessity: Processing necessary for the performance of our services when you engage us for tailoring or repair work.
  • Legitimate Interests: Processing necessary for our legitimate business interests, such as improving our services and website functionality.
  • Legal Obligation: Processing necessary to comply with applicable laws and regulations.

4. Data Protection

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Secure data storage practices
  • Limited access to personal data on a need-to-know basis
  • Regular security assessments
  • Secure communication protocols

However, please note that no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

5. Third-Party Services

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

  • With service providers who assist in operating our website or conducting our business, under strict confidentiality agreements
  • When required by law or to protect our legal rights
  • With your explicit consent

6. Your Rights

Under applicable data protection laws, you have the following rights regarding your personal data:

  • Right of Access: You can request a copy of the personal data we hold about you.
  • Right to Rectification: You can request correction of inaccurate or incomplete data.
  • Right to Erasure: You can request deletion of your personal data in certain circumstances.
  • Right to Restriction: You can request restriction of processing in certain circumstances.
  • Right to Object: You can object to processing based on legitimate interests.
  • Right to Data Portability: You can request transfer of your data to another service provider.
  • Right to Withdraw Consent: Where processing is based on consent, you can withdraw that consent at any time.

To exercise any of these rights, please contact us using the details provided below.

7. Cookies

Our website may use cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us understand how you use our website. For detailed information about our use of cookies, please refer to our Cookies Policy.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy. The retention period depends on the nature of the information and the purposes for which it was collected. After the retention period, personal data will be securely deleted or anonymized.

9. International Transfers

Your personal data is primarily processed within the United Kingdom. If we transfer data outside the UK or EEA, we ensure appropriate safeguards are in place to protect your information.

10. Children's Privacy

Our services are intended for adults only. We do not knowingly collect personal information from individuals under the age of 18. If we become aware that we have collected data from a minor, we will take steps to delete that information.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will post any changes on this page with an updated revision date. We encourage you to review this policy periodically.

12. Contact Details

If you have questions about this privacy policy, wish to exercise your rights, or have concerns about how we handle your personal data, please contact us:

Phone: +14385358072

Address: 2121 Boul. Saint-Laurent, Montréal, QC H2X 2T2, Canada