Return Policy

Last updated: 2025

This Return Policy outlines the conditions and procedures for service cancellations, refunds, and dispute resolution at Trendelite. As a service-based business providing tailoring and garment repair, our policies are designed to be fair to both our clients and our practice.

1. Service Cancellation

1.1 Cancellation Before Work Begins

If you need to cancel a service before any work has commenced, please contact us as soon as possible. Cancellation requests should be made:

  • In writing via email
  • By contacting us directly at our atelier

If work has not yet begun, you may cancel without charge and collect your garment at your convenience.

1.2 Cancellation After Work Has Begun

If work has already commenced on your garment, cancellation may be subject to charges for:

  • Work completed up to the point of cancellation
  • Materials already used or ordered specifically for your project
  • Time invested in assessment and planning

The specific charges will be discussed with you at the time of cancellation and will reflect the work already performed.

1.3 Partial Cancellation

If you wish to cancel only a portion of agreed work, please discuss this with us. We will accommodate reasonable requests where possible, and any adjustments will be reflected in the final charge.

2. Refund Conditions

2.1 Refund Eligibility

Refunds are considered on a case-by-case basis. You may be eligible for a refund if:

  • Work does not meet the agreed specifications and cannot be corrected
  • We are unable to complete the work as agreed
  • Significant errors were made in the execution of work

2.2 Refund Process

To request a refund:

  • Contact us within a reasonable timeframe after receiving your garment
  • Explain the issue or concern with the completed work
  • Allow us the opportunity to inspect the work and discuss potential remedies

We will review the situation fairly and work with you to reach an appropriate resolution.

2.3 Refund Limitations

Refunds may not be available in the following circumstances:

  • Dissatisfaction due to subjective preferences not discussed during consultation
  • Issues arising from pre-existing conditions of the garment that were disclosed
  • Damage occurring after collection of the garment
  • Changes in personal preference after work was completed as agreed

3. Work Corrections

3.1 Addressing Issues

If adjustments are needed to completed work, we will review the situation and make reasonable corrections when appropriate. This may include:

  • Minor adjustments to improve fit
  • Corrections to work that does not meet specifications
  • Remediation of errors made during the original work

3.2 Correction Timeline

Please contact us promptly if you have concerns about completed work. The sooner issues are identified, the more effectively we can address them. We recommend inspecting work at the time of collection when possible.

4. Garment Collection

4.1 Collection Requirements

Completed garments should be collected within a reasonable timeframe after notification that work is complete. We will make reasonable efforts to contact you when your garment is ready.

4.2 Storage Period

We can store completed garments for a limited period (typically up to 30 days) at no additional charge. Extended storage may incur storage fees.

4.3 Uncollected Items

If a garment is not collected after:

  • Multiple attempts to contact you
  • An extended period (typically 90 days)

We reserve the right to dispose of the item after providing reasonable notice. We will make every reasonable effort to contact you before taking such action.

5. Disputes

5.1 Resolution Process

If you have a dispute regarding our services, we encourage you to:

  • Contact us directly to discuss your concerns
  • Allow us the opportunity to inspect the work in question
  • Work with us toward a fair resolution

We aim to resolve any issues promptly and fairly through direct communication.

5.2 Escalation

If we cannot resolve a dispute through direct communication, you may have rights under applicable consumer protection laws. Nothing in this policy affects your statutory rights.

6. Communication

For all matters regarding cancellations, refunds, or disputes, please contact us:

  • Phone: +14385358072
  • Visit: 2121 Boul. Saint-Laurent, Montréal, QC H2X 2T2, Canada

Please include relevant details such as your name, contact information, and description of the service or issue when contacting us.

7. Policy Updates

We may update this Return Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

8. Contact

For questions about this policy or to discuss a specific situation, please contact us:

Phone: +14385358072

Address: 2121 Boul. Saint-Laurent, Montréal, QC H2X 2T2, Canada